Frequently Asked Questions

Payment Issues

• How do I know my payment went through?
• Why doesn't my Bidz.com cashier reflect payments?
• Why did my transaction fail?
• Why can I only pay for 3 items?
• Does QAA offer combined shipping?
• Why am I being charged a 3% surcharge?

Shipping Issues

• Why hasn't my order shipped yet?
• How do I track my order?
• Does QAA ship international?
• What are the shipping and handling charges?
• How are items shipped?

General Issues

• Who do I contact about QAA orders?
• What is a "list price" and who sets it?
• Questions regarding the auto-bid feature?

Does Quality Art Auctions ship to Canada or other international countries?
As is noted on each of our auction pages as well as within our policy pages, Quality Art Auctions does not currently ship to international locations. International locations are defined as any location outside of the 50 United States. We encourage international users to bid only if they can provide us with a USA shipping address. If you are already the winning bidder on one of our auctions and cannot provide a USA shipping address, kindly inform us (please include your user ID) and we will remove the item from your account. For more information or questions regarding this policy, please contact our customer service team.

How do I know if my payment went through?
All credit card charges in which the transaction was successful will be followed by a screen containing the invoice number for the purchase. When you log in to your Quality Art Auctions Payment Center, this invoice number will appear within the "Order Status" link; it is there that you will be able to check the status of your order. If you see that the items you have already paid for are still appearing in your "Unpaid Orders" section, do not attempt a second payment. Rather, contact us and we will assist you with the matter.

Why won't my payment go through?
If you receive an error message while attempting payment it may mean one of the following:

• The billing information you provided when attempting the charge does not match that on record with your credit card company.
• Your credit card number is invalid.
• Your CVV number is incorrect (this number is a 3 digit number on the right of the signature line (MC and VISA) or a 4 digit number on the right hand side of the front of the card (AMEX); click here for sample.
• You are using a card that has a billing address not within the United States.
• If you have double checked these factors and the charge still will not process, please contact our customer service team for assistance.

Why can I only select the bottom three items when I checkout?
Quality Art Auctions' Payment Center will only allow you to pay for the oldest items first. Also, you may only pay for up to a maximum of three items at a time (some items are limited to one item per invoice). For more information on our payment policies, please click here.

Will I need to pay the full shipping on each item of my invoice?
Quality Art Auctions does currently offer combined shipping on many items. Items are sorted into one of the following categories:

• Tube Shipped Items: May be combined with up to 2 additional tube shipped itemsclick here for complete details.
• Flat Shipped Items: May be combined with up to 2 additional flat shipped items. click here for complete details
• Special Items: May not be combined with other items.click here for complete details

Why am I being charged a 3% surcharge?
The Auction Surcharge is a standard auctioneer fee that covers the cost associated with sourcing and certifying products, preparing and running the auctions, managing services such as payment collection and fulfillment,and extended support. Unless otherwise stated in the individual listing, our standard Auction Surcharge is 3% of the order total or a minimum of $0.50.

How can I track the status of my order once I have paid?
After payment, all orders may be viewed within our payment center. Simply log in to the Quality Art Auctions payment center and click the "Order Status" button. The turnaround time between payment and the shipping of your purchase can be anywhere between 3-8 business days (M-F). If no tracking number appears in your account by the end of the 8th business day, please contact us for further assistance.

Why hasn't my order shipped yet?
As noted in our Shipping Policies, items may take a period of up to 8 business days to process and ship from our California based warehouse. If your order does not reflect a status of "shipped" by the 8th business day, please contact us for further assistance.

What shipping provider does Quality Art Auctions use?
Unless otherwise noted, all Quality Art Auctions items are shipped via Federal Express (FedEx) Home Delivery.

What are the shipping and handling charges?
The shipping and handling prices for our items vary from piece to piece. The prices are based on a variety of factors including, but not limited to, the size, weight, fragility, and value of individual items. Our shipping and handling fees are noted on the bottom of each of our auctions and we encourage bidders to read this information before placing a bid.

Who should I contact regarding inquiries about Quality Art Auctions items?
For all inquiries regarding Quality Art Auctions merchandise, please contact our customer service team directly. Bidz.com cannot help you with our products; contacting them will only delay responses to these inquiries.

What is a "list price" and where does the figure come from?
"List Prices" are generally provided to us by the artist, publisher, or gallery where the art was purchased. The list price may have no reflection on what a piece will actually sell for on the open market and are meant as a guide only. Due to second hand and closeout markets these prices are often irrelevant. We encourage you to purchase items based solely on your appreciation of the image or recognition of the artist. Quality Art Auctions is not an appraisal firm and if we are contacted regarding verification of a piece’s value, we will only be able to provide you with a copy of your purchase receipt, which reflects your purchase price.

Why do my items still appear in the bidz.com cashier after I have paid?
Bidz.com policy is that all merchant (third party) auctions remain in the user's Bidz.com Cashier for a period of 30 days, regardless of payment having been received. For an accurate view of your account status with our items, please log in to Quality Art Auctions' payment center. If you have any questions regarding your account, contact our customer service team directly.

Questions regarding the auto-bid feature?
If you are having problems with the auto-bid feature, please contact Bidz.com direct: customerservice@bidz.com